Returns and refunds

Returns and Refunds – Legal warranty of conformity

Right of withdrawal’s notice

If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.

RMA REQUEST

If you wish to return a product, follow the simple steps below:
1. Send us an explicit declaration using the contact form or email address shop@candy-domestic.co.uk stating your intention to exercise your right of withdrawal using the withdrawal form enclosed.
To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
Please be reminded that we only replace products that are received damaged, faulty or are the wrong item: we do not effect replacements for changes in size.
2. Check your mailbox as you will receive a confirmation email containing the instructions to ship back the product to our warehouse and the Return Materials Authorisation (RMA) Code
3. Return the products in their original packaging: products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Our warehouse operators will check all returned products to ensure they are in perfect conditions; you will be charged for any loss of value of the product and receive a refund for the residual amount.
4. Shipping receipts must be kept for future reference
5. When our warehouse receives the returned products, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.

SELLER'S LEGAL WARRANTY OF CONFORMITY - RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS

In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.
If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or replacement or refund of the purchased goods within 2 (two) months of acknowledging the same.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.

If you have received an incorrect or damaged product, please contact our Customer Care service to request your Return Materials Authorisation (RMA) Code sending the fully completed RMA Form, together with any photographic evidence. You can do this using the contact form or by writing to the follow email address shop@candy-domestic.co.uk.

On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed.
The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.
We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.